Product Care

General care guide

1. Store your jewelry in a closed box or bag in a non-humid room -> don’t store them in the bathroom.

2. Be careful of exposing your jewelry to water, oils or chemical products -> take them of before exercising or showering.

3. Remember that jewelry are delicate and that they should not be used in situations where they can get scratched or damaged.

Silver

The main concern with silver is that it can oxidize / turn black. Fortunately this is not a permanent state and you can always remove the oxidation.

One of the best ways of avoiding oxidation in the first place is actually using the jewelry. When you are using the silver piece you are polishing the surface and removing the oxidized particles. If the piece however oxidizes or starts looking dull you can use silver polish to get it back to its original state -  or ask a local goldsmith to clean it for you.

A pro-tip would be to hand it over to a goldsmith for touch ups. They can remove scratches and flaws that might have occurred over time. For lighter touch-ups between uses use a polishing cloth which you can buy at almost any jewelry store.

Gold Vermeil

Gold vermeil is a thicker layer of gold plated over silver. Even though the gold plating is thick, the plating can wear of.

The longevity of the plating is highly dependent on how you use and care for the jewelry. To care for your gold vermeil jewelry:

1. Avoid contact with water/lotions/soap since moist and acidity can cause the gold plating to wear of more easily.

2. Make sure to remove your jewelry before exercising or showering.

3. When you’re not using the jewelry: wipe it of with a clean cloth to remove oils, makeup etc. and store it in a closed box or bag (e.g. Linnholms box/pouch)

Retailers

Linnholms jewelry are sold at selected stores in Sweden

Gothenburg: Vallgatan 12 and WOS store

Stockholm: WOS store

Shipping and Returns

Shipping

Delivery time:
Delivery time may vary depending on workload. If you are in a hurry or need it delivered before a certain date, add a comment in your order or email info@linnholms.com. Average delivery time is a week.

Postal service: Linnholms offers REK (Postnord) deliveries on all its orders.

Shipping countries: Sweden and EU countries. If you are interested in purchasing an item on linnholms.com and live outside of EU please contact info@linnholms.com to find a solution.


Returns and exchanges

Return:
Linnholms accepts return within 14 days from the date you received your order. Any unwanted items must be shipped within 14 days of the receipt. You must return the items in unused condition and LinnHolms will only accept returns if labels and original packaging are fully intact. Linnholms is not responsible for the damage or loss of any items during transit back to the Linnholms office. The return shipping fee is not covered by Linnholms, therefor the customer is responsible for covering the shipping fee.

If you wish to return a product please contact info@linnholms.com before. Make sure to state you order number and the name of the item you wish to return. When you have received a confirmation from Linnholms send the package to the adress sent to you in the mail and provide us with the tracking number. Once we have received and processed your return we will notify you via email that you have been refunded. We will refund the price you paid for your item. It can take up to 3-5 business days until the transaction is visible on your bank statement.

Exchange: Simply return the product you have received and order your new product separately.

Linn

A self-taught jewelry designer with an engineering degree.

Linnholms was established in 2017 after Linn decided to quit her job as an engineer to pursue her passion. Linn’s fascination for jewelry and craftsmanship came at a young age and escalated during engineering school. In-between studying at university Linn became a self taught gold smith and held courses for her fellow students.

 

Photo by Josefine Laul

Payments and Privacy

Payments

Linnholms uses Stripe for card payments on the website. This means that you can pay with all the major card providers. For further information about payment options, security and technology, we recommend that you contact Stripe

Privacy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from linnholms.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

- FACEBOOK - https://www.facebook.com/settings/?tab=ads

- GOOGLE - https://www.google.com/settings/ads/anonymous

- BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@linnholms.com

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